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Shipment Fees:

Singapore & Malaysia: 

Flat rate: SGD 5 for all packages

Free shipping for orders of SGD 100 and above.

Thailand, Cambodia, Vietnam, Philippines and Hong Kong SAR, Japan & Korea:

Flat rate: SGD 8 for all packages

Free shipping for orders of SGD 120 and above. 

For customers in Korea and Taiwan, please kindly provide the following information:

1. Your name and address in your local language.
2. Your tax ID number.

Europe:

SGD 15 (~€10 or £8) for Austria, France, Germany, Italy, Portugal (19 of 20 regions), Spain, Netherlands, Poland, Switzerland, Belgium, Denmark, Finland, Guernsey, Hungary, Ireland, Luxembourg, Norway, Slovakia, Slovenia, and Sweden

SGD 35 (~€24) flat rate for all other countries

U.K:

£8 flat rate for all packages

Free shipping for orders over £150

U.S.:

USD 10 flat rate for all packages.

Free shipping for orders over USD 200.

North America & US Outlaying islands:

SGD 35 (~ 28 USD) flat rate for all packages.

United Arab Emirates (UAE):

SGD 16 (~ 45 AED) flat rate for all packages. 

Please note that these rates are subject to change in accordance with prevailing market conditions and regulations. We are committed to offering competitive and transparent pricing.

*If you encounter a situation where the shipping fee charged is much different from what is stated in our shipping policy due to a website error, we kindly request you to reach out to our customer support team at hellorunners@nedao.com immediately after placing your order.

Shipping Time:

NEDAO aims to dispatch all orders within 1 to 2 business days after order processing. The estimated delivery time will vary depending on the shipping destination, and customs clearance procedures. Generally, you can expect your package to arrive approximately 7 to 14 business days

Please be aware that unforeseen circumstances, such as customs delays or natural disasters, may affect delivery times.

Your Satisfaction, Our Priority:

If you are not completely satisfied, we offer a hassle-free return policy within 30 days. Choose from a refund, replacement, or exchange, ensuring your ultimate satisfaction.

Eligibility:

• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• To start a return, you can contact us at hellorunners@nedao.com
• If your return is accepted, we’ll let you know the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
• The customer is responsible for covering the shipping costs associated with returning the item. Please note that shipping costs are non-refundable.
• The delivery time for exchanged products may vary depending on your location.

Sale Items:

• Only regular-priced items are eligible for a refund. Unfortunately, sale items cannot be refunded.

Exchanges:

• We only replace items that are defective or damaged. If you need to exchange it for the same item, please contact us at hellorunners@nedao.com
• The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:

• Once we receive and inspect your return, we will notify you via email. You will be informed about the approval or rejection of your refund.
• If your refund is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
• If more than 15 business days have passed since we’ve approved your return, please contact us at hellorunners@nedao.com.